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Cancellation/no-show fees/refunds?You may cancel lessons within 24hrs of booking to receive a full refund. Due to the nature of our services, all sales are final after 24hrs, and we are unable to provide refunds. If you are unable to attend your appointment, please call prior to the appointment and we will reschedule your appointment. No-shows will have 24hrs to contact us to reschedule their appointment. We appreciate your understanding and are happy to work with you to reschedule or address any concerns.
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What do I need for my lesson or trail ride?Long pants or leggings for comfort and safety. Closed-toe athletic shoes or boots with a small heel for proper footing and protection. While we have tap water available, many people prefer to bring a water bottle. We’ll take care of the rest! We provide the horse, tack, and helmets—all you need to bring is yourself, your group, and a readiness for fun and adventure!
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How do I pay?For your convenience, we offer multiple payment options: Pay over the phone using a credit or debit card. Pay in cash/Check? directly at our facility. Feel free to choose the option that works best for you!
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Can I bring treats for the animals?At Black Creek Hill Farms, our animals absolutely LOVE getting treats! Apples and carrots are wonderful options to share with them. However, we kindly ask that you check with a volunteer or staff member before feeding treats. Some of our horses are eager for treats anytime, but others have specific medical or dietary restrictions that need to be carefully managed and other’s may still be learning how to take food from people politely. Your thoughtfulness helps ensure the health and happiness of every horse in our care!
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Can I see and pet the other animals on the Farm?At Black Creek Hill Farms, we’re thrilled to share our friendly farm animals with our riders and families! Most of our animals love visitors, but here are a few guidelines to ensure a safe and enjoyable experience for everyone: Rabbits: Can be gently petted inside their cages, with staff approval. They can not be picked up or removed. Female goats: Enjoy being petted over the fence. Chickens, geese, and ducks: Can be petted through the fence, but please be cautious—they may peck. Male goat buck "Cowboy": Please do not approach Cowboy for safety reasons. He’s penned with our pot-bellied pig, Hamlet, and resides within an electric fence. Cowboy can be a bit “spicy” and is known to head-butt! Additionally, a volunteer or staff member must be present for anyone to enter animal enclosures. Your safety is our priority, and we appreciate your cooperation!
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Where do I go when I arrive?Please head to the office in the white barn or the picnic area in front of the white barn. Someone is typically available to greet you, however, if we are with another customer, or on the Farm, please notify our staff of your arrival. Your patience and understanding are greatly appreciated as we work to ensure every visitor has a wonderful experience.
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Do I get to pick the horse I ride?To ensure a safe, enjoyable, and rewarding experience for both rider and horse, riders do not get to choose their horse. Just like people, every horse is unique. It’s important for us to carefully match each rider with the best horse based on factors such as skill level, size, temperament, and discipline requirements.
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What is the process for inclement weather?Unfortunately, we can’t control the weather, and there may be times when we need to reschedule lessons due to inclement conditions. Here’s how we handle it: Advance cancellations: If bad weather is forecasted, we’ll typically wait until the day before to reschedule in the event the forecast changes. Sudden weather changes: If the weather becomes unsafe during a lesson or the day of, we may need to stop early or reschedule at the last minute. In this case, we’ll reschedule the lesson at a convenient time.
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Is there an age restriction for riding?Yes, we welcome riders aged 5 and up at Black Creek Hill Farms! Ask about experiences for children 2 - 4. No age max. We’re excited to help riders of all ages discover the joy of horseback riding!
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Can I bring siblings, or additional children with me for my Child’s lessonWe absolutely love having children at the farm! However, for the safety of the children, other guests, and animals, we kindly ask that all children be supervised by an individual aged 16 or older at all times while on the premises. Please also refer to the conduct section of the BCHF Waiver Form.
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Is there a weight restriction?Yes, safety guidelines suggest that a horse should carry about 20% of its weight. The majority of our horses can accommodate up to 200lbs. We have a couple horses that can carry more. If you will need a stronger horse, please mention that when you make your reservation.
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Where do I park?There is parking in front and behind the white barn at the top of the driveway.
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